Contact Policy

Effective Date: 2026

Store Name: GreedySnake™ (greedysnake.store)

At GreedySnake™, we are dedicated to providing exceptional support and ensuring your shopping experience is seamless. Whether you have questions about our products, shipping times, order status, or our return guidelines, our support team is here to help you.

1. Official Communication Channels

To ensure your inquiries are handled as quickly and efficiently as possible, we operate through our official communication channels only:

• Customer Support Email: babars.bay@gmail.com

• Official Instagram Support: @greedysnake.store (greedysnake.store)

Note: Please always reach out via these official channels. We cannot guarantee assistance or response security for inquiries sent through unverified third-party accounts or platforms.

2. Response Times

• Our support team reviews and responds to inquiries during regular business days.

• We strive to answer all emails and Instagram direct messages within 24 to 48 hours.

• During high-volume periods, seasonal sales, or promotional campaigns, response times may experience minor delays. We appreciate your patience and assure you that every message will be addressed.

3. Information Required When Contacting Us

To help us resolve your requests or questions as fast as possible, please include the following details when messaging our support team regarding an order:

• Your Full Name used during checkout.

• Your Order Number (found in your confirmation email).

• The Email Address associated with the purchase.

• Clear photos or videos if you are reporting a transit-damaged or defective item under our 14-day arrival guarantee.

4. Policy Updates

GreedySnake™ reserves the right to update or modify this Contact Policy at any time. Any updates will be published directly on our website with a revised effective date.

5. Get in Touch

We love hearing from our community! You can reach us anytime at:

• Email: babars.bay@gmail.com

• Instagram: @greedysnake.store