Refund policy

Refund and Return Policy

Effective Date: September 23, 2026

Store Name: GreedySnakeâ„¢

Contact Email: babars.bay@gmail.com

Instagram: @greedysnake.store

At GreedySnakeâ„¢, we are committed to delivering high-quality products and ensuring a smooth shopping experience. By placing an order on our store, you automatically agree to the terms and conditions outlined in this Refund and Return Policy.

1. 14-Day Delivery Guarantee (Arrival Protection)

The 14-day money-back guarantee referenced on our store pages covers transit and arrival protection. This means your purchase is guaranteed to arrive functional, intact, and free from manufacturing defects or damages caused during shipping.

  • If your product arrives broken, damaged, or defective, you are fully covered under this policy.

  • You must notify us within 14 days of receiving your package if there is an issue with the delivery condition.

2. General Return Conditions

We want you to be completely satisfied with your purchase, but we must maintain strict guidelines regarding the condition of returned items:

  • No Used Items Accepted: Used products cannot be returned under any circumstances. Items showing signs of wear, tear, activation, or prior use will be rejected.

  • Resellable Condition Required: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in exactly the same condition that you received it, making it fully suitable for resale.

3. Damaged or Defective Items Upon Arrival

If your GreedySnakeâ„¢ product arrives damaged, broken, or defective, please contact us immediately. To process your claim quickly, please provide:

  • Your order number

  • Clear photos or a short video showing the damage or defect

  • The condition of the outer packaging

Once inspected and verified, we will arrange for a replacement or a refund according to your preference and our policy terms.

4. How to Initiate a Return or Report an Issue

If you need to report a transit issue, damage, or inquire about a return meeting our criteria, please reach out to our support team through the channels below. Please do not send your item back without contacting us first.

  • Email: babars.bay@gmail.com

  • Instagram Direct Message: greedysnake.store

5. Policy Acceptance

By placing an order on GreedySnakeâ„¢, the customer acknowledges that they have read, understood, and unconditionally accepted all the terms stated in this Refund and Return Policy.